HELP

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do you have questions about our online store or glasgow venue? check our MOST ASKED QUESTIONS below or get in touch

 

r-cade glasgow venue

How many games do you have available to play in R-CADE?

We have on average 17 consoles ready to play with a games catalogue of 1500 games to request while you are in our arcade. Our games list is currently being updated and will be published online soon. Some of our games have age restrictions so we cannot allow older rated games to be played during our family friendly sessions.

Do I need to bring tokens for the games?

No. Our arcade is not your typical venue. We do not have standard arcade machines. What we have instead is a collection of home consoles from the past 50 years, lovingly restored and presented in our custom made cabinets to offer that arcade vibe. We have everything from Binatone, to Atari, Sega, Nintendo, Playstation and Xbox. During your visit you just pick up and play as many games as you like!
Please note that R-CADE is a cashless venue. We only accept card payments online and in store for all purchases.

What is the age limit for R-CADE?

Everyone is welcome during our family friendly sessions every Friday, Saturday and Sunday 12-8pm. As our venue is very small, every person attending must purchase an arcade pass. Children over 12 must have a paying adult with them during their session. Children under 4 do not need to pay but an arcade pass is still required, this includes children in prams. Contact us BEFORE you book if you are visiting with anyone under 4 so we can send you a discount code.

Do you serve food and drink?

Right now we have removed our cafe area, so we are currently not serving any food or drink. We hope to bring back our cafe as soon as restrictions allow us to do so. In the meantime you can purchase our selection of imported snacks and drinks from our retail area to take home. Food and drink is not allowed in the arcade area, even during parties.

What are your rules regarding mask wearing?

To follow government guidelines, masks are mandatory at all times when visiting R-CADE. You must wear your mask at all times when in our venue. 
If you are mask exempt we ask that you contact us BEFORE you book your pass or party. We require a negative lateral flow test to be brought along with your exemption lanyard / card to gain entry. If you do not bring these items you may be refused entry.

How long can I play for?

We offer hourly sessions throughout the day. We currently do not accept walk-ins, instead you must pre book your arcade pass at least one hour before the session time begins. Please note that you are purchasing a specific session, not an amount of time. If you arrive half way through your session time you will not be allowed to play for a whole hour but only until the session ends.

What is the maximum capacity at R-CADE?

Right now our maximum capacity is 15 guests (not including staff). This includes all non playing guests and children under 4. Everyone attending must purchase a pass to enter. We do not have a separate indoor waiting area.

I bought an arcade pass but I have to self isolate or I have caught Covid_19, can I get a refund?

We can offer full refunds or session reschedules up to one hour before your session time is due to begin. Please contact us as soon as you can if you cannot make it to R-CADE. We cannot offer refunds or reschedules within the hour before your session begins, even if you are running late. 

We can offer full refunds up to two days before a private party booking, but only a reschedule up to one hour before your party time begins.

Are dogs allowed in R-CADE?

Unfortunately doggos are terrible at playing video games and cannot enter R-CADE. You are welcome to bring your furry friend into our retail area for a short browse but you cannot book an arcade session and bring your dog in.

Do you have a bar?

We do not, and have never had a licensed bar in R-CADE. We are NOT a bar. We are a family friendly arcade from 12-8pm. We previously ran over 18's events with BYOB and are hoping to bring this back once restrictions are eased again, but for now we are strictly all ages and no booze!

r-cade online STORE

I’m looking for a specific video game or console or peripheral or item. When can you get it?

Our stock varies wildly and is dependant on a number of factors. We cannot guarantee that we will be able to source a specific item for customers and we would hate to string anyone along with promises that we may or may not be able to fulfil. All we can do is remind customers to check the store regularly and sign up to our mailing list to get informed about new additions!

Do you take customer requests for modified or customised items? Can you do repairs?

Possibly, in the future. Our custom and modded goods are one off items at the moment and we don't have the means to be able to take requests. Once our workshop is set up and functioning we will try to add customisation options to our website. Similarly we may be able to do repairs but this will be an additional service coming in the future.

Has my order been sent yet ?

We aim to dispatch items within 3 days of any order being placed. Delays can happen but we will always endeavour to contact our customers immediately if there are any issues so please be sure to add current contact details to your order to avoid disappointment.

Can I track my order ?

Absolutely. All orders over £10 come with tracking as standard. Details are sent via email or text to customers are items are dispatched.

Any orders under £10 can be sent tracked for an additional fee.

Part of my order is missing

We are only human and so we are incredibly sorry. To remedy the situation, contact us as quickly as possible with as many details as possible via help@rcadeglasgow.com and we will be in touch to fulfil your order.

You’ve sent me the wrong items

Well this is embarrassing. Drop us an email at help@rcadeglasgow.com with your order number and we will get everything sorted including return postage for the incorrect items.

Which methods of payments can I use?

We accept PayPal and Card Payments via Stripe. Digital payments are not only the fastest method of purchasing goods but also the most secure.

I forgot to use my discount code

Unfortunately we are unable to process discounts after a transaction has been completed. However if you email us at help@rcadeglasgow.com we will do our best to find a suitable alternative.

UK Delivery - How much is it and how long does it take?

Items are dispatched within 3 days of purchase and our courier service delivers within 2 to 3 working days of dispatch.

Tracking is included as standard on orders totalling £10+ (not including postage itself).

Faster delivery options are available at checkout for an additional fee.

Cost is dependant on the size and weight of an item.

Rest of the World Delivery - How much is it and how long does it take?

Delivery timescales vary depending on your country and can take anywhere up to 28 days from date of purchase. Items are dispatched within 3 days of purchase.

We do provide tracking information via email however so that you can keep up to date on your order's progress.

Cost is dependant on the size and weight of an item.

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