Need a hand with a booking you made or an item you purchased?
How many games do you have available to play in R-CADE?
We have on average 17 consoles ready to play with a games catalogue of over 1500 games to request while you are in our arcade. Our games list is available to view in the main menu. Some of our games have age restrictions so we cannot allow older rated games to be played during our family friendly sessions.
Do I need to bring tokens or coins to play any games?
No. Our arcade is not your typical venue. We do not have standard arcade machines. What we have instead is a collection of home consoles from the past 40 years, lovingly restored and presented in our custom made cabinets to offer that arcade vibe. We have everything from Binatone, to Atari, Sega, Nintendo, Playstation and Xbox. During your visit you just pick up and play as many games as you like!
Please note that R-CADE is a cashless venue. We only accept card payments online and in store for all purchases.
What is the age limit for R-CADE?
Everyone is welcome during our family friendly sessions every Friday, Saturday and Sunday 12-7pm. As our venue is very small, every person attending must purchase an arcade pass. Children over 12 must have a paying adult with them during their session. Children under 4 do not need to pay but an arcade pass is still required, this includes children in prams. Contact us BEFORE you book if you are visiting with anyone under 4 so we can send you a discount code.
Do you serve food and drink?
Due to changes in layout of our venue we have removed our cafe area, so we are currently not serving any food or drink. We hope to bring back our cafe as soon as restrictions allow us to do so. In the meantime you can purchase our selection of imported snacks and drinks from our retail area to take home. Food and drink is not allowed in the arcade area, even during parties.
What are your rules regarding masks?
Masks are no longer mandatory in Scotland, but we still encourage the use of masks when visiting R-CADE. We are a very small venue and you will be spending an extended amount of time with other people in a small space. We have spare masks on offer should you wish to wear one.
How long can I play for?
We offer hourly sessions throughout the day. You must pre book your arcade pass at least one hour before the session time begins to be able to play. Please note that you are purchasing a specific session, not an amount of time. If you arrive half way through your session time you will not be allowed to play for a whole hour but only until the session ends.
What is the current maximum capacity?
Right now our maximum capacity is 15 guests (not including staff) for our hourly sessions. This includes all non playing guests and children under 4. Everyone attending must purchase a pass to enter. We do not have a separate indoor waiting area. Private parties are limited to 15 persons total.
I am due to visit soon but I have to self isolate or I have caught Covid_19!
We offer full refunds or a reschedule up to one hour before your session time is due to begin. Please contact us as soon as you can if you cannot make it to your pre-booked time slot.
For private parties you can reschedule up to one hour before your booking, but we are only able to offer refunds up to 48 hours before your party time begins.
Are dogs allowed in R-CADE?
Unfortunately doggos are terrible at playing video games and although we allowed pets into our cafe in the past, we don't have anywhere safe for them to hang out just now. You are welcome to bring your furry friend into our retail area for a short browse and a photo op but we cannot allow pets in during a live arcade session.
Is R-CADE wheelchair accessible?
Yes. There is a very small step at our entrance door and we are a street level venue, but unfortunately our customer toilet is not wheelchair accessible, so please keep this in mind when visiting.
Do you have a bar?
Unfortunately we do not, and have never had a licensed bar in R-CADE. We are NOT a barcade as the common misconception makes people believe. We are a family friendly arcade from 12-7pm. We have hosted over 18's events with BYOB in the past and are hoping to bring this back once restrictions are eased again, but for now we are strictly no booze.
I have a small child / pram, do I need a pass for them?
Due to the small size of our arcade area, every person attending counts towards the total number of people in our arcade, this includes little ones. But fear not, kids under 4 do not need to pay, we have a discount code you can add at checkout to make your pass free, but you must contact us before you book to get the discount code.
I’m looking for a specific video game or console or peripheral or item.
Due to the nature of the second hand market, our stock varies wildly and is dependant on a number of factors. We cannot guarantee that we will be able to source a specific item for customers and we would hate to string anyone along with promises that we may or may not be able to fulfil. All we can do is remind customers to check the store regularly and sign up to our mailing list to get informed about new additions!
Do you take customer requests for modified or customised items? Can you do repairs?
Possibly, in the future. Our custom and modded goods are one off items at the moment and we don't have the means to be able to take requests. Once our full repairing and modding workshop is set up and functioning we will try to add customisation options to our website. Similarly we may be able to do repairs but this will be an additional service coming in the future.
Has my order been sent yet ?
We aim to dispatch items within 3 days of any order being placed. Delays can happen but we will always endeavour to contact our customers immediately if there are any issues so please be sure to add current contact details to your order to avoid disappointment.
Can I track my order ?
Absolutely. All orders over £10 come with tracking as standard. Details are sent via email or text to customers are items are dispatched.
Any orders under £10 can be sent tracked for an additional fee.
Part of my order is missing!
We are only human and so we are incredibly sorry. To remedy the situation, contact us as quickly as possible with as many details as possible via firstname.lastname@example.org and we will be in touch to fulfil your order.
You’ve sent me the wrong items!
Well this is embarrassing. Drop us an email at email@example.com with your order number and we will get everything sorted including return postage for the incorrect items.
Which methods of payments can I use?
On our website we accept PayPal and all major card payment methods via Square. Digital payments are not only the fastest method of purchasing goods but also the most secure. The physical store is cashless but we do accept card and contactless payment methods too.
I forgot to use my discount code...
Unfortunately we are unable to process discounts after a transaction has been completed. However if you email us at firstname.lastname@example.org we will do our best to find a suitable alternative.
UK Delivery - How much is it and how long does it take?
Items are dispatched within 3 days of purchase and our courier service delivers within 2 to 3 working days of dispatch.
Tracking is included as standard on orders totalling £10+ (not including postage itself).
Faster delivery options are available at checkout for an additional fee.
Cost is dependant on the size and weight of an item.
Rest of the World Delivery - How much is it and how long does it take?
Delivery timescales vary depending on your country and can take anywhere up to 28 days from date of purchase. Items are dispatched within 3 days of purchase.
We do provide tracking information via email however so that you can keep up to date on your order's progress.
Cost is dependant on the size and weight of an item.