HELP

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CONTACT US

Have questions ?

 

They might be answered in our FAQ.
We tried to cover just about everything you need to know.

 

You can also email us at: rcade.glasgow@gmail.com

or fill in our contact form:

Thanks for submitting!

 

FAQ

01

I’m looking for a specific video game or console or peripheral or item. When can you get it?

 

Our stock varies wildly and is dependant on a number of factors. We cannot guarantee that we will be able to source a specific item for customers and we would hate to string anyone along with promises that we may or may not be able to fulfil. All we can do is remind customers to check the store regularly and sign up to our mailing list to get informed about new additions!

03

Has my order been sent yet ?

 

We aim to dispatch items within 3 days of any order being placed. Delays can happen but we will always endeavour to contact our customers immediately if there are any issues so please be sure to add current contact details to your order to avoid disappointment.

05

Part of my order is missing

 

We are only human and so we are incredibly sorry. To remedy the situation, contact us as quickly as possible with as many details as possible via help@rcadeglasgow.com and we will be in touch to fulfil your order.

07

Which methods of payments can I use?

 

We accept PayPal and Card Payments via Stripe. Digital payments are not only the fastest method of purchasing goods but also the most secure.

09

UK Delivery - How much is it and how long does it take?

Items are dispatched within 3 days of purchase and our courier service delivers within 2 to 3 working days of dispatch.

Tracking is included as standard on orders totalling £10+ (not including postage itself).

Faster delivery options are available at checkout for an additional fee.

Cost is dependant on the size and weight of an item.

02

Do you take customer requests for modified or customised items? Can you do repairs?

Possibly, in the future. Our custom and modded goods are one off items at the moment and we don't have the means to be able to take requests. Once our workshop is set up and functioning we will try to add customisation options to our website. Similarly we may be able to do repairs but this will be an additional service coming in the future.

04

Can I track my order ?

 

Absolutely. All orders over £10 come with tracking as standard. Details are sent via email or text to customers are items are dispatched.

Any orders under £10 can be sent tracked for an additional fee.

06

You’ve sent me the wrong items

 

Well this is embarrassing. Drop us an email at help@rcadeglasgow.com with your order number and we will get everything sorted including return postage for the incorrect items.

08

I forgot to use my discount code

 

Unfortunately we are unable to process discounts after a transaction has been completed. However if you email us at help@rcadeglasgow.com we will do our best to find a suitable alternative.

10

Rest of the World Delivery - How much is it and how long does it take?

Delivery timescales vary depending on your country and can take anywhere up to 28 days from date of purchase. Items are dispatched within 3 days of purchase.

We do provide tracking information via email however so that you can keep up to date on your order's progress.

Cost is dependant on the size and weight of an item.